Webinar: Staffing and Training in an insurance agency when rates are high and carriers are non-renewing good customers
https://attendee.gotowebinar.com/rt/2817181225426639708
During this hard insurance market where rates are increasing, carriers are not accepting as much new business, and those same carriers are non-renewing policies at a rapid rate, having strong, confident, well-trained staff in your insurance agency is extremely important.
This webinar will save you $1000s in training costs, bad hires, and staff turnover!
Are you constantly looking for excellent insurance agency staff?
Are you failing at training your current staff to reach their full potential?
WHAT?: 90-Minute Webinar:
WHEN?: Three Different Sessions. Choose the session that works best for you
KEY POINTS COVERED
1. Challenges in the Current Insurance Market (0:03-1:01)
- Rising insurance rates and non-renewals leading to stress and anxiety among staff.
- Importance of staff confidence and training during market fluctuations.
2. Poll Questions (1:29-5:01)
- Polls to gauge participants' engagement and interests.
- Topics covered include training existing staff versus bringing on new staff.
- Audience composition: Inspire Nation members versus non-members.
3. Understanding the Insurance Agent's Role (5:01-10:38)
- Primary objective: Offering coverage that best protects customers in the event of a claim.
- Emphasis on controlling emotions and following structured workflows.
4. Five Ways to Influence Customer's Rate (10:45-25:06)
- Verify and update policy information.
- Ensure customers receive all applicable discounts.
- Review coverage needs and adjust accordingly, with emphasis on ethical practices.
- Consider deductible adjustments while educating customers on potential out-of-pocket costs.
- Approach remarketing as a final option, prioritizing comprehensive review and assistance.
5. 5. Training and Role Play Examples throughout the webinar
- Training is more effective when it includes role-play scenarios.
https://attendee.gotowebinar.com/rt/2817181225426639708
